Returns
How business customers outside Türkiye can return goods, and who pays return shipping and customs.
Last updated: October 16, 2026
Business purchases
Outside Türkiye we sell to businesses only, so the consumer right of withdrawal does not apply. Returns are accepted under the conditions below; claims for defective goods follow our terms of service.
How to request a return
- Email info@aslrulman.com.tr within 7 days of delivery with your order number, the products and quantities, the reason, and photos.
- Do not send goods back before you have our written approval. With the approval we give you the return address and tell you how the shipment is to be declared to customs.
Conditions
- The original packaging, or the packaging prepared by us, must be unopened and undamaged, with seals and labels intact.
- Products made to your specification and products cut to size cannot be returned.
Costs
The costs of return shipping, export and import formalities, and any duties on the return are borne by you. If we delivered the wrong product or the product is defective, we bear these costs.
Inspection and refund
We inspect returned goods, with the manufacturer where necessary; this takes 1 to 15 days. If the return is accepted, we refund the amount within 10 days by bank transfer to the account the payment came from.
This English version is authoritative. The German version is provided for convenience.