Shipping and delivery

How orders from business customers outside Türkiye are paid, dispatched, and delivered, and who pays import duties.

Last updated: October 16, 2026

Who can order

Outside Türkiye we sell to businesses only. You can see prices and order once your business account is approved.

Payment

We send you a proforma invoice in euros. Please pay it by bank transfer to our EUR account and state the proforma number as the payment reference: QNB Bank A.Ş., Kayseri Sanayi branch, IBAN TR49 0011 1000 0000 0157 3121 89, SWIFT/BIC FNNBTRISXXX. We dispatch the goods once the payment has reached our account.

Deliveries abroad are invoiced without Turkish VAT where the export exemption applies.

Dispatch

We ship with DHL Express from our warehouses in Kayseri and Istanbul.
When the shipment leaves, we send you the DHL waybill number(s) for tracking.

Delivery terms

DHL Express: DAP (Incoterms® 2020) at the delivery address in your order. The freight shown in your quote or order is part of the price; we pay DHL.
Import duties, import VAT, and customs clearance fees in the destination country are not included and are paid by you. DHL or the customs authority may ask you for them.
Your own carrier: if you use your own carrier account, we hand the goods to your carrier at the warehouse stated in the order confirmation (Kayseri or Istanbul, Türkiye) on FCA terms (Incoterms® 2020). We handle export clearance as the exporter; you arrange the onward transport.
Delivery dates are estimates. Customs inspections, missing import information, public holidays, and carrier operations can delay delivery.

Customs information

Please give us the importer details your country requires (for example an EORI or import registration number) and answer requests from DHL or customs promptly. If a shipment is refused without good reason or cannot be cleared because import duties are unpaid or documents are missing, the documented costs of storage and return are charged to you.

Damage in transit

Check the parcel when it arrives. Note any visible damage on the DHL delivery receipt and email us within 2 days of delivery, with photos. Details on defects and returns are in our terms of service and on our returns page.

This English version is authoritative. The German version is provided for convenience.